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Authenticity and Quality
How
to Place an Order
Special orders
Policy on Catalogs
Policy on Payments for International
Orders
Policy on Returns
Policy on Price Changes
Contacting Atelier RBB
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Authenticity
and Quality
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- Our concept is to create original
paintings which is entirely hand
painted on canvas. Based on antique documents,
prints, plans of ports,
ships and earlier period costumes.
Beside the fact that they are entirely
hand painted, you will never find
two identical paintings. Each one of them have
some specific details in
placement, color or attitude. We guarantee
you that no paintings
will be released without a serial#.
Giving an attribution to the original
atelier paintings have always been
criticized and hazardous due to unsigned works.
We have decided to
sign each piece to be found on the bottom right
side corner, signed as
Atelier R.B.B.
Also,the canvas will be stamped at the
back of the painting that certifies
that it is original and has undergone quality
control. The serial# and the
signature in the stamp authenticates the originality
of the product.
This serves as a warranty on your investment
and it also allow us to
trace each painting from the first buyer to
the latest.
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Atelier R.B.B.
CERTIFIED QUALITY CONTROL
Serial No.:_________________
R.B.B |
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How to Place an Order:
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Note: We have chosen to be a web based Internet figurative-painting
Art businesss.
Our only catalog is our WWW page, more up-to-date than any paper catalog can be.
We take advantage of our lower costs in our price structure.
Our main office tel: 63 32255 1277 HongKong time . Thus we request that you call between 9 am to 7 pm Hongkong time...
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Special
orders. Duplications.
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If you are interested in one of these items, you must send
your order per email. We usually require two - three weeks
production before shipment.
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Policy
on Catalogs:
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Our only catalog
is our WWW page, which is more accurate and more up-to-date
than any paper catalog can be. You can easily print a copy
using your browser's "print" function. If you
want a color copy, use your color printer. We are sorry,
but the expense of printing and mailing hard copies precludes
mailing copies. Use your monitor to view your electronic
copy.
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Policy on Payments for International Orders:
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We accept
American Express, Diners Club, Discover, MasterCard, Visa,
money order, or
check.
You can send your payement by credit card directly from
our site through 2checkout.com
online credit card processing.
If you wish to purchase by check and you have not done business
with us before, we will wait until the check has cleared
before shipping your purchase.
We need the same shipping address that the billing address,
and name of buyer exactly as it is embossed on your card.
Customs fees and duty for items shipped to an international
address are the responsibility of the buyer. Effective on
or after 10 April, 2002, the customer is responsible for
loss or damage to all shipments that are sent uninsured
at the request of the customer (including all Global Priority
Mail shipments). Any lost or damaged shipment not reported
to Sunshine Studio within 60 days of the order date is the
responsibility of the customer.
Shipping:
There is a
$35 shipping and handling fee
for
most orders placed and shipped within the Philippines using
our DHL 3 to 5-Days Any lost or damaged shipment not reported
to Sunshine Studio within 60 days of the order date is the
responsibility of the customer.
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Policy
on Returns:
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We will accept
the return of any item for full refund within 10 days if
returned in its original condition, no questions asked.
We have an unconditional guarantee on the authenticity of
our art. If at any time there is a question of authenticity
verified by a suitably knowledgeable expert, the item may
be returned for a full refund. Shipping and insurance charges
are the responsibility of the customer.
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Policy
on Price Changes:
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We reserve
the right to change our prices at any time. Please be sure
to set up your browser to reload these pages each time you
start a session if you want to see a current sales list
and up-to-date prices. Some browsers default to a mode where
they store the pages in a local disk cache and do not automatically
refresh the data.
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Contacting
Atelier RBB:
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We want you
to be totally satisfied by your purchase. Please do not
hesitate to contact us if we can help you in any way.
e-mail:
support@buymasterpiece.com
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NOTICE:
we have received several e-mail messages from prospective customers
whose return e-mail address does not work. This is frustrating for
both of us. Please be sure to include your correct e-mail address
in the text of your e-mail. Otherwise it may prove to be impossible
for us to respond to you. If possible, include a phone number, a
fax number, and/or an alternate e-mail address so that we can contact
you even if there is a temporary problem with our server or yours.
Thank you.
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